Musician Dave Carroll recently had difficulty with United Airlines. United apparently damaged his treasured Taylor guitar ($3500) during a flight. Dave spent over 9 months trying to get United to pay for damages to his custom guitar caused by baggage handlers. During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for YouTube exposing their lack of cooperation. The Manager responded, “Good luck with that one, pal.”
So Dave posted his video on YouTube. The video has since received over 12 million hits. United Airlines contacted Dave and attempted settlement in exchange for pulling the video. Dave's response, naturally, was, “Good luck with that one, pal.”
Taylor Guitars sent Dave 2 new custom guitars in appreciation for the product recognition from the video that has led to a sharp increase in orders.
Now enjoy Dave Carroll's creation.